Question 1

What information should I include in the photos I send when reporting a product issue?

Accepted Answer

When reporting an issue, include clear, well‑lit photos of the Bowknot Charms Set itself, the outer packaging with the visible order number, and the inner packaging displaying the SKU label. These images help our support team quickly verify the order and identify any defects. Providing all three photos reduces resolution time and ensures accurate handling of your request.

Question 2

Can I return the Bowknot Charms Set if it arrives damaged?

Accepted Answer

Yes, our return policy allows returns for damaged items within 30 days of delivery. After submitting the required photos and order details, you will receive a prepaid return label. Once we receive the product, we will issue a refund or replacement at no extra cost to you.

Question 3

How do I locate the SKU label inside the Bowknot Charms Set package?

Accepted Answer

The SKU label is affixed to the inner packaging or directly to the charms themselves. Look for a small printed code or barcode that uniquely identifies the product variant. If you cannot locate it, contact support and we will guide you through the process.

Question 4

What steps should I follow if the order number is missing from my outer packaging?

Accepted Answer

First, check for any stickers or printed lines that may contain the order number, as it can sometimes appear on a separate label. If it remains missing, capture a photo of the packaging and reach out to customer service with the purchase confirmation email. Our team will cross‑reference your order history to locate your transaction.

Question 5

Will my refund be processed automatically after the Bowknot Charms Set returns?

Accepted Answer

Once the returned item is received and inspected, your refund will be processed within 5–7 business days. We will send an email confirmation with the refund amount and the expected arrival time on your original payment method. If any delays occur, our support team will proactively update you.

Weight	0.07 kg
Dimensions	200 × 150 × 10 cm
Attribute	W13613472

Bowknot Charms Set

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