Last Updated: November 1, 2025
1. Who We Are
Lacasa Market (“we,” “us,” or “our”) operates the website https://lacasa.market. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
2. Information We Collect
Personal Information You Provide:
When you make a purchase or create an account, we collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely by third-party payment processors)
- Order history and purchase preferences
Automatically Collected Information:
- IP address and browser user agent string
- Device information and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Communicate with you about your account or purchases
- Respond to customer service inquiries
- Improve our website and product offerings
- Send promotional emails (with your consent)
- Prevent fraud and enhance security
- Comply with legal obligations
- Analyze website usage and trends
4. Payment Information
We do not store complete credit card information on our servers. Payment processing is handled by secure third-party payment processors who comply with PCI-DSS standards. Your payment data is encrypted and transmitted securely to these processors.
5. Cookies
Our website uses cookies to enhance your experience:
Essential Cookies: Required for shopping cart functionality, checkout processes, and account access. These cannot be disabled without affecting site functionality.
Analytics Cookies: Help us understand how visitors use our site, which pages are most popular, and how we can improve user experience.
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (only with your consent).
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.
When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks.
You can control cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use some features of our site.
6. Third-Party Service Providers
We share your information with trusted third parties who assist us in operating our website and conducting our business:
- Payment Processors: To securely process your transactions
- Shipping Carriers: To deliver your orders
- Hosting Provider (Hostinger): To maintain our website infrastructure
- Email Service Providers: To send transactional and marketing emails
- Analytics Services: To understand website usage patterns
These third parties are contractually obligated to protect your information and use it only for the purposes we specify. They have their own privacy policies governing their data practices.
7. Data Retention
- Order Information: We retain purchase records, billing addresses, and order history for 7 years for accounting, tax compliance, and legal purposes.
- Account Information: Stored for as long as your account remains active or as needed to provide you services.
- Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically.
- Marketing Data: Retained until you unsubscribe from marketing communications.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
Right to Data Portability: Request your data in a structured, commonly used format.
Right to Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at privacy@lacasa.market. We will respond to your request within 30 days.
9. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant processors
- Password protection and encryption for user accounts
- Regular security updates and patches
- Restricted employee access to customer data on a need-to-know basis
- Regular security audits and monitoring
However, no method of transmission over the Internet or electronic storage is 100{f8951bb040699499d8a073318de34772c095ae6a6ba1b016f899a2e28d781563} secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting. You can opt out at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us at privacy@lacasa.market
- Adjusting your account preferences
We do not sell, trade, or rent your email address to third parties for their marketing purposes.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence, where data protection laws may differ. By using our website, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
13. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
14. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
15. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
16. Spam Detection
Visitor comments may be checked through an automated spam detection service.
17. Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Our site does not currently respond to DNT signals.
18. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect, use, disclose, and sell
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at privacy@lacasa.market.
19. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:
- Lawful basis for processing: We process your data based on contractual necessity, legitimate interests, and your consent
- Data protection officer: For inquiries, contact privacy@lacasa.market
- Right to lodge a complaint with your local supervisory authority
20. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by:
- Posting the updated policy on this page with a new “Last Updated” date
- Sending an email notification to registered users
- Displaying a prominent notice on our website
Your continued use of our website after changes are posted constitutes acceptance of the updated policy.
21. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@lacasa.market
Website: https://lacasa.market
Response Time: We aim to respond to all inquiries within 30 business days.